Refund policy
At MapleTrail93, we want you to feel confident about every purchase. Eligible orders are therefore covered by our free 30-day return and refund policy.
30-Day Return Window
You may request a return for an eligible product within 30 calendar days of delivery.
Return requests received after this period may not qualify under our standard policy unless otherwise required by applicable law.
Return Eligibility
To qualify for a standard return, merchandise should generally be returned in substantially the same condition in which it was received.
Products should be free from unreasonable wear, intentional damage, permanent modification, heavy staining, or misuse.
Where reasonably possible, please retain original packaging, labels, accessories, straps, detachable components, and other included materials.
Free Returns
Eligible returns accepted under this policy include free return shipping.
Please contact us before sending merchandise back. Our customer support team will provide the appropriate return instructions.
Do not independently mail products to our listed business address unless specifically instructed to do so.
Starting a Return
Contact:
Email: thresea_gzuz144@hotmail.com
Phone: 951-847-0277
Please provide your:
Full name
Order number
Product being returned
Reason for return
We may request photographs when reasonably necessary to assess product condition or resolve an issue.
Damaged or Defective Products
Please inspect your merchandise after delivery.
If an item arrives materially damaged or defective, contact us promptly.
Please provide photographs clearly showing the issue and retain the original packaging while we review your request.
Depending on the circumstances, an appropriate resolution may include a refund, replacement, or another remedy available under applicable law.
Incorrect Products
If you receive a materially different item from the product you ordered, contact us promptly.
Please include your order number and photographs so we can investigate the issue.
Refund Processing
Once an eligible return is received and reviewed, we'll notify you of the refund status.
Approved refunds are generally issued to the original payment method.
Banks, card issuers, and payment providers may require additional processing time before refunded funds appear in your account.
Exchanges
If you prefer another style, color, or backpack, please contact us.
Depending on inventory and fulfillment circumstances, we may recommend returning the original product for a refund and placing a separate order for your preferred item.
Cancellations
If you wish to cancel an order, contact us as quickly as possible.
We will make reasonable efforts to accommodate cancellation requests received before fulfillment begins.
Once processing or shipment has started, cancellation may no longer be possible. The standard return process may then apply following delivery.
Consumer Rights
Nothing in this policy limits mandatory consumer rights that cannot legally be waived.
Return Support
MapleTrail93
1421 Hidden Springs Dr
Corona, CA
United States
Phone: 951-847-0277
Email: thresea_gzuz144@hotmail.com